India’s Authorized Finacle® End User Training Partner. Delivering Finacle® Enablement, End User Training, Banking Process & Domain Training, Digital Learning Asset Creation, and BFSI Workforce Skilling Programs for Banks, NBFCs, and Universities — powered by EdgeVerve Systems (An Infosys Company).

Follow Us

Authorized Finacle® End User Training Partner

Build Functionally Strong, Operationally Excellent BFSI Teams

Daksha Skilling Academy delivers deep, role-aligned functional training across key banking verticals — ensuring teams not only understand processes, but execute them with precision and confidence.
  • Images
  • Images
  • Images
  •  
14+ Happy clients Pan India

Designed for , modern banking operations

NBFCs
Banks
NBFCs Functions
Banking Functions

Daksha Training Approach

Practical application over theoretical understanding — every module is built to produce behavioural change on the job

Role-Based Training Modules

Tailored for branch staff, credit teams, operations, and HO functions — each role gets what they actually need.

Use Case & Scenario-Based Learning

Real-life banking situations and decision-making frameworks that mirror actual on-ground challenges.

Process-to-Execution Mapping

Linking policies and procedures with actual execution — bridging the gap between what is written and what is done.

Interactive Workshops & Case Discussions

Enhancing analytical thinking, operational clarity, and team decision-making through structured discussions.
our impact

Building BFSI Workforce Readiness Across Banks & Institutions

0 K+
Professionals & Students Trained
0 +
Years of Combined BFSI Experience
0 +
Institutional Clients Served
0 +
Training Days Delivered Annually

Key Functional Areas

Comprehensive coverage across front-line, operations, and support verticals.

Retail Liabilities

Retail Liabilities

Customer onboarding & KYC
Deposit products & lifecycle
Customer servicing & retention strategies
Learn more

Retail Lending

Retail Lending

Loan product structures
Credit appraisal basics
Disbursement and repayment lifecycle
Learn more

Branch Operations

Branch Operations

Teller operations & cash management
Day-end processes & reconciliations
Operational controls & audit preparedness
Learn more

Credit & Risk

Credit & Risk

Credit assessment frameworks
Risk identification & mitigation
Portfolio monitoring basics
Learn more

Compliance

Compliance

Regulatory guidelines & adherence
Internal controls & audit readiness
Fraud prevention awareness
Learn more

Customer Service (First Time Right)

Customer Service (First Time Right)

First Time Right (FTR) service delivery
Customer complaint resolution & escalation
NPS improvement & service quality benchmarks
Learn more

Why Daksha

We combine practitioner-level domain expertise with a delivery model built for measurable business impact.

  • Deep Banking Domain Foundation
    95%
  • Execution-Focused Approach
    97%
  • Bank & NBFC Experience
    95%
  • Business Outcome Alignment
    98%
[ FELXIBILITY ]

Delivery Models

Flexible deployment models based on organizational requirements and scale.

01.

Classroom Training

On-site delivery at bank or NBFC locations — immersive, cohort-based learning.
02.

Workshop Engagements

Focused functional deep dives on a specific domain area or process gap.
03.

Hybrid Models

Blended delivery combining online modules with on-site practical sessions.
04.

Refresher Programs

Capability enhancement for existing staff — refreshing knowledge and plugging gaps.

Business Impact

Tangible outcomes that move the needle across operations, risk, and customer experience

Improved operational efficiency across branches

Better credit decision quality and risk awareness

Stronger compliance adherence and audit readiness

Enhanced customer servicing and NPS scores

Reduced operational errors and process gaps

First Time Right (FTR) improvement in service delivery

CLIENT FEEDBACK

Trusted by BFSI & Institutions

Priya has a wealth of experience in Banking operations along with Finacle. Her methodology of training to end users enables Bank to plan smooth transformation. Thanks Priya for all your support.

★★★★★
★★★★★

Suresh Nair

SVP – IT Finacle @ IndusInd Bank

Thanks to Priya's long years of experience, she is proficient with banking operations. The icing on this cake is her meticulous and sincere approach. She establishes an immediate rapport with learners. I would definitely recommend her for every type of bank training project.

★★★★★
★★★★★

Deepti Machavolu

CIDP, CAIIB — Banking Professional, L&D Suryoday Small Finance Bank

Priya has a wealth of experience in Banking operations along with Finacle. Her methodology of training to end users enables Bank to plan smooth transformation. Thanks Priya for all your support.

★★★★★
★★★★★

Suresh Nair

SVP – IT Finacle @ IndusInd Bank

Thanks to Priya's long years of experience, she is proficient with banking operations. The icing on this cake is her meticulous and sincere approach. She establishes an immediate rapport with learners. I would definitely recommend her for every type of bank training project.

★★★★★
★★★★★

Deepti Machavolu

CIDP, CAIIB — Banking Professional, L&D Suryoday Small Finance Bank

It was a pleasure collaborating with Priya Narayanan and the Daksha Skilling Academy team for the Finacle Banking Domain Program delivered to our Kaveri College Commerce students in Pune. I would confidently recommend her work to institutions looking to strengthen student readiness for the BFSI sector, and I look forward to future collaborations.

★★★★★
★★★★★

Dr. Muckta Karmakar

Principal, Kaveri College of Arts, Science and Commerce, Pune

Looking to Strengthen Your Team's Functional Capabilities?

Partner with Daksha to build high-performing banking and NBFC teams. We'll design a customised domain training programme aligned to your business goals and KPIs.

These programs are designed for Banking, NBFC, FinTech professionals, freshers, students, and customer-facing operational teams.

Yes. The training includes real-world banking, NBFC and FinTech workflows, branch operations, customer servicing, and process orientation.

Absolutely. The modules are structured to help freshers understand practical BFSI operational environments confidently.

Programs can be delivered through classroom, virtual, hybrid, workshop-based, and induction training models.

Daksha combines workflow-based learning, BFSI specific process orientation, and scenario-driven functional training to create stronger operational readiness beyond traditional theory-led classroom programs.

Questions and answers...

Contact Daksha